Managing the Customer Experience — Edexcel Vocational Food Preparation and Nutrition
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Learning outcomes
- Explain the needs and expectations of market segments for the hospitality industry.2.
- Explore the customer experience map to create hospitality business opportunities and optimise customer touch points.3.
- Apply the concepts of service excellence to different hospitality business settings.4. Compare a range of metrics available to monitor hospitality customer experiences and drive business objectives.
Managing the Customer Experience assessment help
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