Business A-Level
cost of quality
What cost of quality means in Business A-Level, as defined for AQA.
Definition of cost of quality
Check what you remember
Read the wording for your board, then hide it and explain cost of quality in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
A defect found by a customer costs far more than one found on the line, which costs more than one designed out at the drawing stage.
Topics that use cost of quality
Related terms
- continuous improvement
- cost of rework
- fitness for purpose
- internal and external failure costs
- prevention versus detection
- price elasticity of demand
- product recall
- return on quality spending
Using cost of quality in the exam
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