Business A-Level
return on quality spending
What return on quality spending means in Business A-Level, as defined for AQA.
Definition of return on quality spending
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Reference: AQA
The benefit judged net rather than gross, by costing the improvement including training days, new equipment and output lost during the transition.
Topics that use return on quality spending
Related terms
- continuous improvement
- cost of quality
- cost of rework
- fitness for purpose
- internal and external failure costs
- prevention versus detection
- price elasticity of demand
- product recall
Using return on quality spending in the exam
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