Business A-Level
internal and external failure costs
What internal and external failure costs means in Business A-Level, as defined for AQA.
Definition of internal and external failure costs
Check what you remember
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Reference: AQA
Costs that are expensive twice, once inside the factory and once out in the market, with the second bill larger and slower to clear.
Topics that use internal and external failure costs
Related terms
- continuous improvement
- cost of quality
- cost of rework
- fitness for purpose
- prevention versus detection
- price elasticity of demand
- product recall
- return on quality spending
Using internal and external failure costs in the exam
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