Business GCSE
Quality
What Quality means in Business GCSE, as defined for OCR.
Definition of Quality
The extent to which a product or service meets the expectations of the customer and is fit for purpose.
Topics that use Quality
- Quality of goods and services (OCR GCSE)
Related terms
Using Quality in the exam
Definition questions usually carry one or two marks, and examiners look for the precise wording. Write the definition from memory, check it against the version above, and then use the term in a longer answer on the same topic so it sticks.
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