Business GCSE
Quality
What Quality means in Business GCSE, as defined for AQA, OCR.
Definitions of Quality
Exam boards and our study guides word this term in slightly different ways. Learn the version your board uses.
Check what you remember
Read the wording for your board, then hide it and explain Quality in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Fitness for purpose, reliability, durability and consistency with the specification for goods, and courtesy, responsiveness, accuracy, timeliness and a positive experience for services.
The extent to which a procured resource meets the specification, performance and reliability standards required by the business.
The extent to which a product or service meets the expectations of the customer and is fit for purpose.
Topics that use Quality
- The concept of quality (AQA GCSE)
- The role of procurement (AQA GCSE)
- Quality of goods and services (OCR GCSE)
Related terms
- Customer satisfaction and reputation
- Product Recall
- Additional sales
- Analysing supplier choice in context
- Best value
- Brand reputation
- Buffer stock
- Business growth
Using Quality in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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