Business GCSE
After-sales service
What After-sales service means in Business GCSE, as defined for OCR.
Definition of After-sales service
The support provided to a customer after they have purchased a product, such as warranties or technical help.
Topics that use After-sales service
- The sales process and customer service (OCR GCSE)
Related terms
Using After-sales service in the exam
Definition questions usually carry one or two marks, and examiners look for the precise wording. Write the definition from memory, check it against the version above, and then use the term in a longer answer on the same topic so it sticks.
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