Business GCSE
Customer Service
What Customer Service means in Business GCSE, as defined for OCR.
Definition of Customer Service
The assistance and advice provided by a company to those people who buy or use its products or services.
Topics that use Customer Service
- The sales process and customer service (OCR GCSE)
Related terms
Using Customer Service in the exam
Definition questions usually carry one or two marks, and examiners look for the precise wording. Write the definition from memory, check it against the version above, and then use the term in a longer answer on the same topic so it sticks.
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