Customer Service
What Customer Service means in Business GCSE, as defined for AQA, OCR.
Definitions of Customer Service
Exam boards and our study guides word this term in slightly different ways. Learn the version your board uses.
Check what you remember
Read the wording for your board, then hide it and explain Customer Service in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: OCR
The assistance and advice provided by a company to those people who buy or use its products or services.
The experience provided to customers before, during, and after a purchase.
Topics that use Customer Service
- Good customer services (AQA GCSE)
- The sales process and customer service (OCR GCSE)
Related terms
- Customer retention
- Product knowledge
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
Using Customer Service in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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