Business GCSE
Product Knowledge
What Product Knowledge means in Business GCSE, as defined for OCR.
Definition of Product Knowledge
An employee's understanding of the features, benefits, and uses of the goods they sell.
Topics that use Product Knowledge
- The sales process and customer service (OCR GCSE)
Related terms
Using Product Knowledge in the exam
Definition questions usually carry one or two marks, and examiners look for the precise wording. Write the definition from memory, check it against the version above, and then use the term in a longer answer on the same topic so it sticks.
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