Business GCSE
Communication and feedback
What Communication and feedback means in Business GCSE, as defined for AQA.
Definition of Communication and feedback
Check what you remember
Read the wording for your board, then hide it and explain Communication and feedback in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Friendly communication and listening to feedback, including responsive social media and after-sales contact, which build engagement.
Topics that use Communication and feedback
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
- Cost control
Using Communication and feedback in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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