Business GCSE
Consistency and customer expectations
What Consistency and customer expectations means in Business GCSE, as defined for AQA.
Definition of Consistency and customer expectations
Check what you remember
Read the wording for your board, then hide it and explain Consistency and customer expectations in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Every unit or service meets the same specification, so customers receive what they expect each time.
Topics that use Consistency and customer expectations
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Consistency and customer expectations in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
Practise Business questions
Create a free account to answer exam-style questions on this topic and get feedback on your answers.
Start free
All Business GCSE termsA week of Premium from your first lesson · Then the free plan continues · No card, no charge