Business GCSE
Customer complaint rate
What Customer complaint rate means in Business GCSE, as defined for AQA.
Definition of Customer complaint rate
Check what you remember
Read the wording for your board, then hide it and explain Customer complaint rate in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
The number of complaints counted per 1,000 customers.
Topics that use Customer complaint rate
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Customer complaint rate in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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