Business GCSE
Customer expectations and after-sales service
What Customer expectations and after-sales service means in Business GCSE, as defined for AQA.
Definition of Customer expectations and after-sales service
Check what you remember
Read the wording for your board, then hide it and explain Customer expectations and after-sales service in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Slow dispatch, unclear delivery charges, difficult returns or poor after-sales support quickly create complaints and negative reviews.
Topics that use Customer expectations and after-sales service
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using Customer expectations and after-sales service in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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