Business GCSE
ICT developments in customer service
What ICT developments in customer service means in Business GCSE, as defined for AQA.
Definition of ICT developments in customer service
Check what you remember
Read the wording for your board, then hide it and explain ICT developments in customer service in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Advances in information and communication technology, such as websites, apps, email, live chat, social media, CRM systems, chatbots and online feedback tools, that have changed how businesses deliver customer service.
Topics that use ICT developments in customer service
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using ICT developments in customer service in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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