Business GCSE
Limitations and risks of technology-based customer service
What Limitations and risks of technology-based customer service means in Business GCSE, as defined for AQA.
Definition of Limitations and risks of technology-based customer service
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Read the wording for your board, then hide it and explain Limitations and risks of technology-based customer service in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Some customers lack digital access or skills, technology can fail, and automated replies may frustrate people who want human contact.
Topics that use Limitations and risks of technology-based customer service
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using Limitations and risks of technology-based customer service in the exam
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