Business GCSE
Quality problems
What Quality problems means in Business GCSE, as defined for AQA.
Definition of Quality problems
Check what you remember
Read the wording for your board, then hide it and explain Quality problems in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Gaps between what a customer expects and what a business actually delivers.
Topics that use Quality problems
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Quality problems in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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