Business GCSE
Total Quality Management as a whole-business approach
What Total Quality Management as a whole-business approach means in Business GCSE, as defined for AQA.
Definition of Total Quality Management as a whole-business approach
Check what you remember
Read the wording for your board, then hide it and explain Total Quality Management as a whole-business approach in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Everyone in the business, from shop-floor workers to managers, is involved in continuously improving processes and preventing defects rather than detecting them at the end.
Topics that use Total Quality Management as a whole-business approach
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Total Quality Management as a whole-business approach in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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