Digital Skills & IT
Specification: 610/5659/5
The CITY-AND-GUILDS-LIMITED End-Point Assessment Digital Skills & IT specification covers 1 topic with 3 learning objectives (610/5659/5). Use the topic browser below to explore subtopics, exam tips, common mistakes, and key terminology for each area of the course.
Starting City & Guilds Limited End-Point Assessment Digital Skills & IT this term? The whole specification is below, unit by unit.
This subject will help you develop key knowledge and skills required for exam success.
1
Units
3
Learning Outcomes
4
Assessment Guidance
4
Key Skills
Key Features
- Master key concepts
- Develop exam technique
- Apply knowledge effectively
About City & Guilds Limited End-Point Assessment Digital Skills & IT
The City & Guilds Limited End-Point Assessment (EPA) for Digital Skills & IT is designed to validate the knowledge, skills, and behaviours that apprentices have developed during their training. This qualification is typically taken by apprentices on the Digital Support Technician or IT Solutions Technician standard, and it assesses their ability to perform real-world tasks such as troubleshooting, providing technical support, and maintaining digital systems.
The course covers a broad range of topics including cyber security principles, data protection, digital communication, and the use of productivity software. The specification is structured around a set of knowledge, skills, and behaviours (KSBs) that are mapped to the apprenticeship standard, and the EPA itself is a synoptic assessment that draws together learning from the entire apprenticeship. Students are expected to demonstrate not only technical competence but also professional behaviours such as communication, teamwork, and a commitment to continuous learning.
Assessment Structure
The City & Guilds EPA for Digital Skills & IT is a synoptic assessment consisting of two main components: a multiple-choice knowledge test and a practical observation with professional discussion. The knowledge test is computer-based and typically lasts 60 minutes, covering the core knowledge areas from the standard. The practical observation is conducted in the apprentice's workplace, where they are observed completing a set of tasks that demonstrate their skills in areas like troubleshooting and customer support. This is followed by a professional discussion with an independent assessor, which explores the apprentice's understanding and decision-making. The overall grade is a pass, merit, or distinction, and both components must be passed to achieve the qualification.
Why Choose City & Guilds Limited?
- City & Guilds is a highly respected awarding body with over 140 years of experience in vocational education, meaning the EPA is well-regarded by employers and industry professionals.
- The EPA is designed to be flexible and work-based, allowing apprentices to demonstrate their skills in a real-world context rather than just in exam conditions, which can be more relevant and less stressful.
- The assessment criteria are clearly mapped to the apprenticeship standard, providing transparency for both apprentices and their employers about what is expected and how to achieve a high grade.
Frequently Asked Questions
Common Exam Mistakes
Pitfalls to avoid in your exams
- •Confusing the roles of a business analyst with that of a project manager or product owner.
- •Failing to use a structured approach to requirements elicitation, leading to incomplete or ambiguous requirements.
- •Neglecting to consider the impact of changes on all stakeholders.
- •Providing recommendations without sufficient evidence or justification.
Top Examiner Tips
Expert advice for exam success
- •Use real-world examples to illustrate your understanding of principles and practices.
- •Practice applying techniques such as SWOT analysis, stakeholder mapping, and requirement prioritisation in mock scenarios.
- •Ensure you can articulate the rationale behind your approach and decisions.
- •Familiarise yourself with the assessment criteria and ensure your evidence maps to them.
Qualification Units
How this qualification is graded
Vocational qualifications are marked against criteria, not an exam percentage. Each unit is assessed across three bands - build up from Pass by applying your knowledge to realistic workplace scenarios.
Accurately describe and explain the core knowledge for the unit and link it to the given scenario.
Apply and analyse that knowledge in detail, showing why it matters in the workplace context.
Evaluate and justify decisions, weigh up alternatives and make well-reasoned professional recommendations.
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