balanced scorecard
What balanced scorecard means in Business A-Level, as defined for AQA.
Definitions of balanced scorecard
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Reference: AQA
Kaplan and Norton's four perspectives set side by side: financial, customer, internal process, and learning and growth.
A performance management framework developed by Kaplan and Norton (1992) that measures business performance across four perspectives: Financial, Customer, Internal Processes, and Learning and Growth.
Topics that use balanced scorecard
- Mission, corporate objectives, functional objectives and strategy (AQA A-Level)
- Problems with strategy and why strategies fail (AQA A-Level)
Related terms
- organisational culture
- resistance to change
- triple bottom line
- Ansoff's Matrix
- conflicting objectives
- Corporate Objective
- corporate objectives
- diversification
Using balanced scorecard in the exam
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