Business GCSE
Customer service and staff training
What Customer service and staff training means in Business GCSE, as defined for AQA.
Definition of Customer service and staff training
Check what you remember
Read the wording for your board, then hide it and explain Customer service and staff training in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Provision of services depends on staff training, consistent procedures, customer care, and effective complaint handling.
Topics that use Customer service and staff training
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Customer service and staff training in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
Practise Business questions
Create a free account to answer exam-style questions on this topic and get feedback on your answers.
Start free
All Business GCSE termsA week of Premium from your first lesson · Then the free plan continues · No card, no charge