Business GCSE
Expectation versus experience
What Expectation versus experience means in Business GCSE, as defined for AQA.
Definition of Expectation versus experience
Check what you remember
Read the wording for your board, then hide it and explain Expectation versus experience in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
The gap that good customer service narrows or closes, so that satisfaction rises.
Topics that use Expectation versus experience
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using Expectation versus experience in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
Practise Business questions
Create a free account to answer exam-style questions on this topic and get feedback on your answers.
Start free
All Business GCSE termsA week of Premium from your first lesson · Then the free plan continues · No card, no charge