Business GCSE
Failure costs
What Failure costs means in Business GCSE, as defined for AQA.
Definition of Failure costs
Check what you remember
Read the wording for your board, then hide it and explain Failure costs in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Costs such as refunds and lost goodwill that arise when quality problems are not prevented or detected.
Topics that use Failure costs
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Failure costs in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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