Business GCSE
Intangibility and variability of services
What Intangibility and variability of services means in Business GCSE, as defined for AQA.
Definition of Intangibility and variability of services
Check what you remember
Read the wording for your board, then hide it and explain Intangibility and variability of services in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Services are intangible, inseparable from the provider, variable and perishable, so quality is judged during and after delivery.
Topics that use Intangibility and variability of services
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Intangibility and variability of services in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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