Business GCSE
Measuring satisfaction with surveys and reviews
What Measuring satisfaction with surveys and reviews means in Business GCSE, as defined for AQA.
Definition of Measuring satisfaction with surveys and reviews
Check what you remember
Read the wording for your board, then hide it and explain Measuring satisfaction with surveys and reviews in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Tracking satisfaction through surveys, review scores, complaint rates and repeat-purchase data, then acting on weak areas.
Topics that use Measuring satisfaction with surveys and reviews
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using Measuring satisfaction with surveys and reviews in the exam
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