Post-sales service
What Post-sales service means in Business GCSE, as defined for AQA, Pearson Edexcel.
Definitions of Post-sales service
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Reference: Pearson Edexcel
Service provided after a purchase, such as warranties or technical support, which is crucial for resolving issues.
A critical final stage of the sales process, such as warranties or user training, provided after a purchase.
Topics that use Post-sales service
- Good customer services (AQA GCSE)
- The sales process (Pearson Edexcel GCSE)
Related terms
- Customer engagement
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
Using Post-sales service in the exam
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