Business GCSE
Quality assurance in service delivery
What Quality assurance in service delivery means in Business GCSE, as defined for AQA.
Definition of Quality assurance in service delivery
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Read the wording for your board, then hide it and explain Quality assurance in service delivery in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Prevention and consistent processes matter more than inspection after delivery, using standards, monitoring, feedback and staff development to reduce variability.
Topics that use Quality assurance in service delivery
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Quality assurance in service delivery in the exam
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