Business GCSE
Quality management
What Quality management means in Business GCSE, as defined for AQA.
Definition of Quality management
Check what you remember
Read the wording for your board, then hide it and explain Quality management in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
A business's wider quality approach, in which inspection costs must be balanced against prevention costs and failure costs.
Topics that use Quality management
- The concept of quality (AQA GCSE)
Related terms
- Additional sales
- Business growth
- Business reputation
- Competitive positioning
- Continuous improvement
- Costs and benefits
- Customer loyalty and reputation
- Customer satisfaction and reputation
Using Quality management in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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