Business GCSE
Service standards and consistency
What Service standards and consistency means in Business GCSE, as defined for AQA.
Definition of Service standards and consistency
Check what you remember
Read the wording for your board, then hide it and explain Service standards and consistency in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Service standards, such as answering calls within a stated time, can be set and published to support the consistent delivery of what a customer expects.
Topics that use Service standards and consistency
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using Service standards and consistency in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
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