Business GCSE
Staff training and empowerment
What Staff training and empowerment means in Business GCSE, as defined for AQA.
Definition of Staff training and empowerment
Check what you remember
Read the wording for your board, then hide it and explain Staff training and empowerment in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Staff can be recruited and trained in product knowledge and courteous communication, and front-line staff can be empowered to resolve issues quickly without unnecessary escalation.
Topics that use Staff training and empowerment
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using Staff training and empowerment in the exam
Check the command word and mark scheme for your exact question. After comparing your explanation with the reference, use the term in an answer on the linked topic. This practice does not predict an exam mark.
Practise Business questions
Create a free account to answer exam-style questions on this topic and get feedback on your answers.
Start free
All Business GCSE termsA week of Premium from your first lesson · Then the free plan continues · No card, no charge