Business GCSE
Techniques for good customer service
What Techniques for good customer service means in Business GCSE, as defined for AQA.
Definition of Techniques for good customer service
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Read the wording for your board, then hide it and explain Techniques for good customer service in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Businesses recruit and train staff in communication and product knowledge, set clear service standards, respond quickly to enquiries and complaints, offer after-sales support and collect customer feedback to identify improvements.
Topics that use Techniques for good customer service
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using Techniques for good customer service in the exam
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