Business GCSE
Trust built through service quality
What Trust built through service quality means in Business GCSE, as defined for AQA.
Definition of Trust built through service quality
Check what you remember
Read the wording for your board, then hide it and explain Trust built through service quality in your own words. Rough notes are fine. This is a self-check, with no mark or grade.
Reference: AQA
Good customer service repeatedly meets or exceeds expectations, so the buyer trusts the firm and finds dealing with it easy.
Topics that use Trust built through service quality
- Good customer services (AQA GCSE)
Related terms
- Brand reputation and repeat custom
- Business costs and benefits
- Business reputation
- Communication and feedback
- Communication channels
- Complaint handling
- Convenience and extended availability for customers
- Corrective action
Using Trust built through service quality in the exam
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